WP version 4.9.2 : Blank site

#130 WP version 4.9.2 : Blank site

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  • February 5, 2018 at 5:42 pm #130

    technofunk
    Participant

    Just updated to WP version 4.9.2 and the entire site has gone blank.

    Help please.

    Portfolio

    • This topic was modified 6 months, 1 week ago by  technofunk.
    • This topic was modified 6 months, 1 week ago by  technofunk.
    February 5, 2018 at 6:49 pm #133

    IKON Support
    Keymaster

    The demo website is using WordPress 4.9.2 (which you can verify in the source code) and it works.

    Your website doesn’t have any JavaScript errors in the console (F12) and its HTML structure exists in the source code.

    Update: It looks like one of your JavaScript files fails to set opacity: 1; for the body tag. You can apply a quick fix for that in style.css. You also would have to set .project-img { opacity: 1; } in style.css.

    Please try disabling cache/minification of at least JS files as this may be breaking things.

    • This reply was modified 6 months, 1 week ago by  IKON Support.
    • This reply was modified 6 months, 1 week ago by  IKON Support.
    • This reply was modified 6 months, 1 week ago by  IKON Support.
    • This reply was modified 6 months, 1 week ago by  IKON Support.
    • This reply was modified 6 months, 1 week ago by  IKON Support.
    February 6, 2018 at 4:06 pm #140

    technofunk
    Participant

    yes this is because I updated the theme to the latest, but now I’ve lost the custom header we had modified.. Is there a way to get those customization’s back? I have a backup of the old version.

    February 6, 2018 at 4:35 pm #141

    IKON Support
    Keymaster

    If you do modifications in a child theme then your changes will not be erased when you update the parent theme.

    They may only be erased if the parent theme modified its header.php very significantly and made your changes incompatible but that’s rare.

    February 20, 2018 at 6:58 pm #147

    technofunk
    Participant

    Hi there. Still having issues with the site. The matter was somewhat fixed but now it’s started up again. I’ve paid for extended support. Really could use some help. I’m not a web designer so it’s difficult to know what I’m doing in code.

    February 21, 2018 at 5:08 pm #148

    technofunk
    Participant

    the site seems to be back up but when I click on any of the admin tabs (IE updates) I get this screen pop up.

    View post on imgur.com

    Malware? site hacked?

     

    February 21, 2018 at 11:29 pm #149

    IKON Support
    Keymaster

    We’re currently not aware of any security issues in any of our themes. Your website works for us in Firefox, Chrome and Edge.

    If you’re using the newest version of WordPress and the newest version of the theme then there’s a very low chance of a virus infecting your website.

    What is shown on the screenshot may be a system virus (more likely) or a server virus (less likely). We’re unable to determine this without having more information but it’s very rare that someone reports hacked websites to us.

    February 22, 2018 at 3:22 pm #150

    technofunk
    Participant

    my hosting found a single hacked file,

    FILE HIT LIST: obfuscated_eval : /wp-includes/js/jquery/jquery.js

    As for why the website is coming up weird, it’s fine now on desktop but not showing at all on mobile. (iphone)

    February 22, 2018 at 4:23 pm #151

    IKON Support
    Keymaster

    Your website works for us on iOS.

    The most likely candidates for having security issues are:

    1. Plugins – they are often written by hobbyists and are uploaded to the repository without any verification. All not popular and not frequently used plugins should be installed with caution.
    2. WordPress – it fixes multiple security issues every release but these are unlikely to be affecting you.
    3. The theme – it’s paid and its code is exposed to a low number of people. Even if it did contain some security issues (we’re not aware of any at present time) then there’s a low chance that there would be any people exploiting them and targeting your website.

    We could propose that you remove dubious plugins and re-upload the official version of WordPress and of all other files (so that you know that all files are clean).

    • This reply was modified 5 months, 3 weeks ago by  IKON Support.
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